RETURNS & REFUNDS

CUSTOMER INFORMATION
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We do understand they you may sometimes order the wrong colour Hair Extensions. Therefore we can exchange, as long as the Extensions have not been removed from the packaging or tampered with in any way and the ties are in tact. Non Refundable due to Health and Hygiene Reasons.

Hair Rings are Non refundable due to health and hygiene reasons. However as long as the seal has not been opened, this item can be changed if the wrong colour has been ordered.

All exchanges must be requested within 14 days of purchase.

If you decide to return a item to us for an exchange, within 14 days of purchase date, you must contact us prior to returning by emailing info@bellamai.co.uk . Stating your full name, invoice number and the reason why you are returning for an exchange.

Please be advised that the customer must pay for the return postage if they choose to return an item and the postage cost to send the new item back out to them.

Human hair is considered a consumable product when and after being worn, we must be informed of any issues concerning the quality of the hair within 1 month of the purchase date, so that no further problems occur.  We must receive all of the returned hair within 7 days of being informed of an issue. If after testing the hair is found not to be faulty or damaged and has occurred due to incorrect application or incorrect aftercare, we will not be able to replace the hair or issue a refund and we will return the hair to the customer. 

Bella Mai Hair Extension Shampoo and Conditioner is the only product we recommend to use on all of our hair extensions, failure to use these products would void any kind of refund or exchange.

Hair Extension Rings

Hair Extension Rings are available in our online shop.

Nano Rings, Micro Rings and Mini Locks.

Aftercare Range

Hair Extension aftercare products are VITAL, they are lightweight and will look after the hair in the correct way.

 

Some high street products have silicone coatings and various other ingredients, which can effect the condition of you hair extensions. 

© 2016 Proudly created by Bella Mai Academy. All rights reserved

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