Welcome to Bella Mai Academy,

By accepting our terms and conditions, you are entering into a business contract with us and you are fully aware of the conditions below:

 

BOOKING:

  • Bookings should be made by contacting us about a course you wish to attend and we will issue an invoice for payment or you can book a course via our online booking system HERE , where you will be given our details for payment via BACS, please contact us for clarification on 07487 766990 or email us at: info@bellamaiacademy.co.uk​

  • We have done everything possible to give you access to our online training portal, that we designed during Covid-19 and it has been highly successful, so we are continuing to run our courses that way, for the theory side. We will go over some theory during training as well, this will help with your training and we suggest that you make notes, from your online theory training, of any questions you would like to ask during your practical training. We have been as fair as possible and have put a lot of work into our online training portal and the online forum, to continue to help students and have added this completely FREE as part of your course. You will have lifetime access to the online training portal as well as the online forums, where you can chat with other students and myself.

 

  • Once full payment for your course has been made, we DO NOT offer any refunds, as your course is fully booked, under any circumstances, as you will have full access to our online training portal and all of your theory knowledge, that we have worked hard on. You will however, be offered another training date, if you cannot attend your course, you will be offered two different dates, if you cannot attend either of the dates, you will lose your payment.

 

  • Our courses cannot be taught anywhere else other than with us. All of our training brochures have fully copyright to Bella Mai Academy, anyone breaking that will be prosecuted.

  • If you attend one of our courses and feel the course is not for you, we DO NOT offer any refunds on our courses, once you have attended. We do offer for you to come back on another day and redo your training course, if you do not feel confident.

 

  • Once we have processed your full booking payment, we will send your Booking confirmation, outlining the training, everything you need to know and venue details, via email and your invoice. Your place is guaranteed only when your full booking payment has been received and you have received a booking confirmation. If you do not receive a booking confirmation at least 3 days before your practical training, please call us on 07487 766990.

 

  • Bella Mai Academy cannot accept responsibility for student’s changes to work commitments. Illness or personal circumstances and will only offer another training date twice and will not refund fees.

 

 

COURSE FEES INCLUDE:

 

  • Tuition fees.

  • Training Materials/products used during training and training kits where applicable.

  • Manuals and Handouts deemed appropriate by Bella Mai Academy.

  • Certification.

 

  • You must ensure that you attend every hour of your course, on which you are booked. Our course content is designed to meet very high criteria. Failure to attend all of your course, may result in you not obtaining your training certificate.

 

  • Students must be 18 years or over at the time they commence their training course.

 

  • Bella Mai Academy does not guarantee any student will pass their course, we must ensure you demonstrate full competency and meet our required standards.

 

  • All students are required to adhere to the Health and Safety Policies, Security Policies, Student Conduct, Client Confidentiality, Data Protection and any other policy or regulation set by Bella Mai Academy.

 

 

SPECIAL REQUIREMENTS:

  • Bella Mai Academy will make every effort to accommodate special requirements, that have been notified in advance via email.

 

 

DRESS CODE:

  • There is no dress code, but please wear comfortable clothing and flat footwear. VTCT students will have a separate set of terms and conditions.

 

 

RETURNING FOR MORE TRAINING:

  • We do allow students to return for free, for extra training, if a student does not feel confident within 6 months, of the original training date. We always offer ongoing support.

 

 

PAYMENTS & CANCELLATIONS:

  • If you make a course booking under the distance selling regulations and your course starts less than 14 days later, you agree to forfeit your rights to a refund in the event that you cancel your course. Course fees for cancellations within 14 days of the course date will not be refunded or transferred.

 

  • If for any reason you have to cancel your course 14 days before your course, please inform Bella Mai Academy, at least 14 days before the course in writing or via email and you will be offered another available training date. You will only be offered 2 other optional training dates.

 

  • If you fail to attend your course, you are booked on, on the day of training and have given no prior written notice to Bella Mai Academy, then your course fees will not be refunded and no transfer will be offered.

 

  • Bella Mai Academy reserves the right to alter published programs, tutors, fees or venues, without prior notice. In the very rare event of a course being cancelled or rescheduled, you will be offered another available training date, but no compensation will be paid for any additional costs incurred. You will only be offered 2 other optional training dates.

 

  • During Covid-19, we have designed an online training portal, where you will have access to all of your training theory, free of charge, ready for your course. We now only take full payment for your training, to book you onto your course. Once your full payment has been made, you will have full access to the portal and will be emailed a username and password to gain access. Your training manuals and course paperwork will be given to you on your day of practical training and a date for your practical training will be arranged for you to attend. Hence why we do not offer any refunds for our courses, as you will have already had access to our online theory and a good part of your course, so again another date will be arranged for your training if you cannot attend.

 

  • We have done everything possible to give you access to our online training portal during Covid-19 and it has been highly successful, so we are continuing to run our courses that way, for the theory side. We will go over some theory, but this will help with your training and we suggest that you make notes, from your online theory training, of any questions you would like to ask during your practical training. We have been as fair as possible and have put a lot of work into our online training portal to continue to help students.

 

 

LIABILITY:

  • Bella Mai academy does not accept any responsibility for any students who fail to obtain public liability insurance or follow the course instructions.

 

  • By booking your place on this course you have agreed to the terms and conditions above.

Sincerely,





Terri Tibbles xx

(Owner & Founder Bella Mai Academy)

TRAINING TERMS & CONDITIONS

© 2016 Proudly created by Bella Mai Academy. All rights reserved

finance
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