Customer service is very important to us along with aftercare support.
All our machines come with a comprehensive 12-month warranty for parts* and labour. If during the 12 months your machine breaks down under normal circumstances and needs a repair under warranty we would ask that you arrange to have a remote maintenance check carried out first via zoom/Facebook to allow for visual diagnostic checks.
We suggest that you keep the original box/packaging should you need to return a machine. The warranty is only available if a manufacturing fault is found. Not for damages caused by dropping.
Most issues can be resolved immediately such as water fills. We are confident that we will provide you with first-class machines, and first-class service.
After the first 12 months, an extended warranty is available at an additional cost which is priced depending on the specific machine.
Our machines are manufactured internationally by a well-established and respected company in their field, all machines are CE certified with 15 years worth of trading and manufacturing experience.
The handpiece is covered for natural faults only, this part is very delicate (please do not drop!) and the Flash Lamps / Laser Handpieces are covered for a minimum number of shots used ) or 12 months (whichever soonest).
You will need to return the machine to us, and pay the shipping fees.
A full manufacturer’s warranty gives you the knowledge that should the equipment, under normal use and conditions, develop an issue that it will be rectified as quickly as possible normally within an agreed time of 10-14 days. Misuse and damages caused by operator error are excluded. Maintenance charges will apply at £200 per hour. Spares and repairs are chargeable should the fault not be due to a manufacturing error.
We are the training provider for the manufacturer as the first point of contact. We do not have the right to issue refunds, or compensate you should any faults occur or have a loss of business.
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